Aside from the fact that she tells me far too much of her personal business, she just has the worst work ethic known to mankind.
She operates as the Front Desk, as well as the Office Manager, occasionally helping me when I need assistance in my department. Most days, I wish she wouldn't help me at all. Like today and yesterday, for instance.
Yesterday I was double checking some information she had entered into the system and out of the 5 records she entered, only 2 were entered correctly. They were simply mistakes that would have been caught if she took the time to double check her work. But she doesn't so it creates more work for me. Now since she is supposed to be helping me, I have every right to nicely remind her to double check her work. So I send a rather nice email to her, considering I'm livid because throughout the course of one week, she does her work incorrectly about 2.5 of the days she is here. Constantly reminding someone to do something they repetitively do every day, reminding them to do it right becomes the biggest exasperation ever when you are trying to get your own work done. So in my nice email, I thanked her for helping me when I need it and then I asked her to make sure she double checked all of her work in the future. I even added a thank you.
I don't expect to have a back and forth dialogue on this because it isn't necessary. I do expect her to acknowledge she received my email though. A simple, "ok" would be respectful and professional. A little initiative to know what she had messed up on would actually be ideal. That would then signify that she cares about her job in these depressing recession filled times. Unfortunately, she doesn't give a rat's ass about doing her work, let alone doing it correctly so I get nothing but a symphony of crickets in regards to a reply.
However, she feels the need to send me 2 emails; one "reminder" email stating she'll be leaving the office today at 1:45 and not returning until tomorrow at 10:30 because she has a doctor appointment in the morning. Reminder? Well sure it would be a reminder if you ever told me in the first place. Which she didn't so I just looked at the computer wanting it to materialize into her face so I could punch it. Her second email was her asking me to inform her as to when I was done reviewing a particular function of my job so she could do her part. I took this grand opportunity to ask her if she had received my email from yesterday. She simply replies, "Yes". Still putting forth an effort to be as professional as possible I reply, "well you didn't acknowledge that I sent it to you so I didn't know". Her symphony of crickets comes back.
This interaction today would not have been so bad had she not acted nonchalant about getting some tax forms out that were supposed to be postmarked no later than January 31, 2009. She offered up all kinds of excuses as to why they were being mailed out on the 2nd and instead of taking them and putting them into the mailbox when she left work, she leaves them in the outgoing mail bin for the mail man to pick up today. I could bet money on it that if she had been threatened with consequential punishment of any penalties the company receives being taken out of her check, due to her negligence, those tax papers would have gone out on time. But I digress. She is getting on my last nerve and I hope she doesn't come in tomorrow trying to tell me about her personal business.
I do not give one damn about anything going on in her boring life. I just want her to do the job she's supposed to do and do it well. Is that asking too much considering how many people would love her salary right now?